Migration Guide
How to Switch from Hapana to VERVE Pulse
Complete migration guide -- move your members, billing, and data with zero disruption. Most migrations go live within 48 hours of us receiving your export. Concierge migration is A$990, waived on annual plans.
Why Gym Owners Switch from Hapana
Hapana is built for boutique, franchise, and multi-site fitness brands, and it has real traction with well-known names in that space. But a few things about how it's priced and packaged push some owners to look elsewhere.
Base pricing isn't published
Hapana doesn't publish its base subscription pricing. You need to book a demo to get a quote, across three per-location tiers (Basic, Premium, Pro). That makes it hard to compare costs upfront or budget with confidence before a sales conversation.
Failed payments and chargebacks carry published fees
Hapana's published fee schedule includes a $2.50 fee per failed payment and a $25 fee per chargeback, on top of card-not-present processing at roughly 2.9-3.0% + $0.30 and ACH at 1.0% + $0.40. Those per-incident fees add up as your membership base grows.
AI is gated to the top tier
"Hapana AI" is only available on the Pro tier. Gyms on Basic or Premium don't get access to it, and there's no published free trial to test it either, only a demo.
Door access is an add-on
Hapana's Access module (door entry) is sold as an add-on rather than bundled into the core platform.
What You Gain with VERVE Pulse
Switching from Hapana to VERVE Pulse trades an opaque, demo-gated pricing model for transparent AUD pricing with smart automation included from day one.
Published pricing, no demo required
Three plans, published upfront: Core A$199, Grow A$349, Pro A$549 (+GST), each with active members included. No sales call needed to find out what you'll pay.
Smart automation on every plan
Churn prediction and an AI business coach are included from Core, not gated to a top tier you have to earn your way into.
No lock-in, run it alongside Hapana
Book a demo and, if it's a fit, our team sets you up. No lock-in contract means you can run Pulse alongside Hapana with your own data before you commit.
Native equipment tracking
Log every machine, automate maintenance schedules, track warranties, and forecast replacements. Built in, not a separate module.
Door access without the add-on tax
Pulse integrates with Kisi for door access control as part of the same platform running your billing, marketing, and reporting.
Step-by-Step Migration Guide
Hapana's export tools give you a clean starting point for your member data. Most migrations go live within 48 hours of us receiving your export.
Export your data from Hapana
Log in to Hapana and export your contacts to CSV. Download the Membership Details report from your dashboard, per Hapana's own help documentation.
Book a demo of VERVE Pulse
Book a demo at vervepulse.io/book-a-demo. Our team sets up your account with full access to every feature, including AI automation that Hapana gates to its top tier. Your dedicated onboarding specialist contacts you within 24 hours to plan the migration.
Import your member data
Upload your Hapana CSV exports into VERVE Pulse. The import tool automatically maps member fields including names, contact details, membership types, and billing information. Your onboarding specialist verifies accuracy against your export.
Set up your classes and schedules
Build your class schedule in Pulse. Add class types, assign instructors, set times and capacity. Set up recurring patterns and Pulse generates the full calendar.
Configure billing, payments and door access
Connect Stripe, Square, or your preferred payment processor. Create membership plans with transparent pricing. If you use door access, set up the Kisi integration.
Test with your team
Run Pulse alongside Hapana during onboarding. Process check-ins, book classes, and test billing through Pulse. Confirm everything works smoothly before you commit.
Go live and notify members
Switch to VERVE Pulse as your primary platform. Send member notifications about the new app and any changes. Cancel your Hapana subscription.
What Transfers and What Doesn't
Here is what moves from Hapana to VERVE Pulse and what needs fresh setup.
| Data Type | Transfer Status | Notes |
|---|---|---|
| Member profiles | Full transfer | Via contacts CSV export |
| Membership types | Full transfer | Plan names, pricing, billing frequency |
| Billing history | Partial | Export the Membership Details report for records; new billing starts in Pulse |
| Class schedules | Manual setup | Recreated in Pulse; typically under 1 hour |
| Marketing lists | Full transfer | Via CSV export into Pulse marketing tools |
| Historical reports | Export and save | Download the Membership Details report before cancelling |
| Door access config | New setup | Configured fresh via Pulse's Kisi integration |
| Staff accounts | New setup | Create staff profiles with permissions in Pulse |
Migration Timeline
Hapana doesn't publish its own migration or onboarding timeline. Most Pulse migrations go live within 48 hours of us receiving your export.
This timeline assumes a single-location gym. Multi-location operations may need extra time.
Frequently Asked Questions
Will I lose any data switching from Hapana?
No. Core member data transfers via CSV import. Hapana's help docs describe exporting a contacts CSV and a membership details report. Export everything you want to keep before cancelling.
Can I run both Hapana and VERVE Pulse during the transition?
Yes. Because Pulse has no lock-in contracts, you can run both platforms side by side. Our team sets this up with you after your demo, giving you a real hands-on comparison before you commit. Hapana itself does not publish a free trial, only a demo.
How long does migration from Hapana take?
Most migrations go live within 48 hours of us receiving your data export, with zero downtime. Hapana does not publish its own migration or onboarding timeline.
Do you offer migration support?
Yes. VERVE Pulse offers a A$990 concierge migration service, waived if you bill annually, and free with a qualifying VERVE Fitness gym fit-out. A dedicated onboarding specialist handles the entire process.
Is VERVE Pulse more expensive than Hapana?
Hard to say. Hapana does not publish its base subscription pricing; you have to book a demo for a quote. VERVE Pulse starts at A$166/month +GST (billed annually), published upfront, with AI automation included on every plan. Hapana's published fee schedule includes a $2.50 failed-payment fee and a $25 chargeback fee per incident, and its AI features are gated to the top Pro tier.
Ready to switch from Hapana?
Book a demo and our team will help you migrate everything. No lock-in, no disruption.
Related Pages
Also see: Switch from Mindbody | Switch from Glofox | Switch from Gymdesk | Switch from GymMaster | | Switch from Zen Planner | Switch from PushPress | Switch from WellnessLiving